Doing Your Job With Heart

When Genette D. of St. Paul, MN began having difficulty walking she was sent to a Falls Clinic, where physicians and physical therapists taught her how to properly use her walker and showed her other techniques that would help her maintain her balance. Unfortunately as her arthritis and fibromyalgia worsened the therapy and lessons she learned in the Falls Clinic weren’t enough, and she and her doctor both agreed that a power wheelchair would be the best for her.

Once she began looking for a power wheelchair, Genette found a local company, but it was a disaster for her. She says, “they put me through all these hurdles. Month after month and nothing happened. Eventually they told me I was denied, but when I contacted Medicare they told me the paperwork had never even been filed. They took months of mobility away from me by wasting my time.”  Genette and her doctor knew she was qualified though, so they asked Medicare directly who she could work with, and they told her Open-Aire Mobility Division.

 

Working with Open-Aire Mobility was a completely different experience for her. Case Managers responded to her and worked with her, her doctor, and Medicare to handle the process quickly and efficiently. Genette had a wonderful experience, and explains it better than we ever could.  “I used to be healthy and active. I was a waitress. I could run circles around teenagers. Deteriorating like this has been hard, but you were there for me.  It’s not that you just did your job, but you did it with heart. When you do it with heart and care that makes us appreciate things even more.”

 

Thank you for the kind words Genette. It was a pleasure to help you regain your mobility.

Falls are in the Past

For many years Elvira B. of Oxford, MI had a difficult time walking. Lupus and arthritis were affecting her joints, and it got to the point where she had to use a walker. That was okay for a couple years, but recently even using the walker became a struggle, and she was starting to fall. A few months ago she suffered a bad fall, and hurt her left leg very badly. After that her doctor decided the walker wasn't right for her anymore, and that a power wheelchair would be better for her. He recommended working with Open-Aire Mobility Division. In just a few days, Open-Aire Mobility case managers were working with her doctor and Medicare, setting up appointments, and handling the paperwork. Shortly after, Elvira had her new power wheelchair.

Elvira says, "I would recommend my power wheelchair and Open-Aire Mobility to anyone. In fact, I already have!" Elvira lives in an independent living facility, and has a good friend who is having difficulty walking due to Parkinson's Disease. "We've talked about my power wheelchair a lot and how much I like it. Now her doctor is going to help her get one too." Open-Aire is happy to hear how satisfied Elvira is, and looks forward to helping out her friend.

Taking Back Her Independence

Judy M of San Antonio, TX knew that she needed a power wheelchair, but did not have an easy time acquiring one. For almost a year Judy tried to get a power wheelchair from another company. She found them very difficult to work with. She had trouble getting them on the phone and they were always trying to get her to accept a refurbished power wheelchair. Her physical therapist thought it was ridiculous that a company could be so hard to work with, so he suggested she look elsewhere and recommended Open-Aire Mobility Division. 

Once Open-Aire Mobility Division was involved it was a completely different story.  “They had a conference call with me and my doctor to set up my mobility evaluation,” says Judy. “They were always calling me and communicating. They always kept me aware of what was going on.”

A short time later Judy finally got the power wheelchair she needed and life is so much better. “I absolutely love it. It’s given me back my independence. I needed that. I needed it mentally. Not being able to walk or drive was very difficult for me.”  Now Judy is able to get around the house again without becoming tired, relying less on others, and living more independently.

Don To The Rescue

Don Doty lives in a small town outside the big city of Seattle. Don enjoyed being active until a work injury caused him tremendous back problems and pain. Don has a passion for life, and a passion for his pets. Don’s inspiration is his dog Porkey and his cat Baby, who get along like brother and sister. Don found his 3 1/2 pound cat in a blackberry bush along with her litter. He earned her trust enough to take her home and care for her. And let’s not forget Don’s dog Porkey, the Dachshund or wiener dog that is Don’s good buddy.

Don knew he needed some power mobility assistance and researched the web to find out how he can get one. After some thorough research, he contacted Open-Aire Mobility and just days later he had was delivered a chair. But don’t expect be surprised if it is not just Don in his power chair, we hear that Porkey can often be found sitting in it! Don spends time out with his friends in downtime Seattle or sometimes on the Internet. We found his review on the Team Mobility Facebook page and we look forward to more photo’s with Porkey and Baby!

Keep Scootin'

Myrtle Uselton had no idea what to expect when she heard the BOOM that rocked her house in the middle of her sleep. Waking everyone, Myrtle and her family were able to escape the burning house unharmed, before it was charred to the floor boards. A gas line break turned out to be the culprit to this awful Tennessee home mishap. Luckily no one was harmed, most importantly Puppy - Myrtle’s very pampered, Chihuahua mix pup. Myrtle was still in a wheel chair at the time so it made getting out all the more difficult with Puppy in her lap. Somehow, Myrtle pushed through to safety. Now Myrtle is in an apartment with her family awaiting her old home to be rebuilt. In the process of waiting, Myrtle came across our commercial for power chairs on TV and knew that’s just what she needed to move forward in this time of crisis. She called immediately and had one delivered to her apartment, right away. The process was extremely easy for Myrtle. It arrived at her temporary apartment, and she got trained right away on how to operate it. Myrtle and Puppy were set!

They now have the ability to roam the apartment freely without hitting walls or tight corners. Puppy gets even more pet massages, since Myrtle can do it while she’s on the go! Myrtle isn’t necessarily ecstatic about living in the smaller apartment, while her house is being rebuilt. The Open-Aire power chair has helped Myrtle get over her depression, and has been a crucial part of her healing process. Myrtle passes this waiting period as best and enjoyable as she can. Playing hide & go seek with her 3 year old great-grandson, and giving him rides on her power chair (when he’s not trying to ride it himself!) takes up a major portion of her day. She gets to roam her daughters home when she visits, scooting around the house and yard freely on her power chair with her trusty companion Puppy in her lap. When Puppy isn’t in her lap he proudly strides along side of Myrtle’s power chair as they scoot and trot down the avenue together. Myrtle also has the flexibility to get back to her cooking now that she has the power chair. She never has a meal in mind - she just gets in there, scoots around and throws together a nightly masterpiece enjoyed by the whole house! Myrtle definitely feels a great loss in losing her house but she knows that she can make it through, and even enjoy the ride. She does look forward to the day that she can scoot down the halls of her new home - with Puppy in her lap of course, but in the mean time she’s getting a lot of practice on her power chair and hopes to be a pro by then! Keep on Scootin’ Myrtle!