Monday, April 7, 2014

Taking Back Her Independence


Judy M of San Antonio, TX knew that she needed a power wheelchair, but did not have an easy time acquiring one. For almost a year Judy tried to get a power wheelchair from another company. She found them very difficult to work with. She had trouble getting them on the phone and they were always trying to get her to accept a refurbished power wheelchair. Her physical therapist thought it was ridiculous that a company could be so hard to work with, so he suggested she look elsewhere and recommended Open-Aire Mobility Division. 

Once Open-Aire Mobility Division was involved it was a completely different story.  “They had a conference call with me and my doctor to set up my mobility evaluation,” says Judy. “They were always calling me and communicating. They always kept me aware of what was going on.”

A short time later Judy finally got the power wheelchair she needed and life is so much better. “I absolutely love it. It’s given me back my independence. I needed that. I needed it mentally. Not being able to walk or drive was very difficult for me.”  Now Judy is able to get around the house again without becoming tired, relying less on others, and living more independently.

Wednesday, March 12, 2014

At Her Side


Last June, Faith C. was fed up with being tied down with oxygen tanks and wanted oxygen equipment that would allow him to be more mobile. He discovered Open-Aire and decided to get a new portable oxygen concentrator.  A few months later it would turn out to be a fortunate decision for him.

Early this winter, Faith’s wife was in a serious car accident while she was travelling through Texas. She was transported from one hospital to another, and eventually ended up in Amarillo. However, the couple’s home was in Kansas, and that’s where Faith was when he got the news. Over 500 miles away! But Faith needed to be at his wife’s side, and his portable concentrator made that possible. By plugging it into his car’s cigarette lighter, he was able to keep it powered for the entire drive.

Faith’s wife had to stay in the ICU for 10 days, and she spent an additional week in recovery before she was able to return home with him. During that time Faith drove back and forth from Kansas six times, using his portable concentrator the entire time. “Can you imagine how many oxygen tanks I would have been needed for those drives?” says Faith. “I could not have done it without my portable oxygen concentrator. It would have been impossible.”  We wish them both well during her continued recovery.

Friday, December 13, 2013

Finding a New Provider

John W. of Illinois recently found himself in a difficult situation. John was preparing for a trip to Belgium, and as a nocturnal oxygen user he needed to make arrangements so that he would have an oxygen concentrator for his trip. At first his oxygen provider assured him they would be able to supply him with a portable oxygen concentrator. However, they soon called him back and informed him that they would not be able to provide him with the equipment he needed.

John wasn’t going to let them stop him from going to Belgium. He decided it was time for a new oxygen provider. John needed to find a company that could provide him with oxygen equipment that would meet all of his needs. After searching on the Internet, John found Open-Aire. His new Case Manager wasted no time in getting started, “Open-Aire worked with my doctor’s office to get all the paperwork filled out. Your company came through, when my old company could and would not,” says John.

Open-Aire got a portable oxygen concentrator shipped out so that he was able to sleep in comfort in Belgium. And it’s been great comfort having it at home too. It’s quieter than his old traditional concentrator and for a nocturnal user like John that makes sleeping a lot easier. Whether he’s at home or traveling, his portable oxygen concentrator is a great all-in-one solution!

Tuesday, December 3, 2013

Welcome Back Alice

A couple years ago Alice S. of Middle Island, NY became an Open-Aire customer after seeing a commercial on TV. With her portable oxygen concentrator she was able to travel and become more active. However, shortly after receiving her portable oxygen concentrator her insurance provider changed their network of providers and partners. This meant she would no longer be able to get her portable oxygen concentrator through Open-Aire. Her insurance provider set up her with a different oxygen company, but Alice felt their customer service was poor and her new equipment was unreliable.

For the next year Alice didn’t travel. She did not trust her oxygen equipment and was too scared to go long distances with it. In the meantime she was calling up her insurance provider every couple weeks to complain and ask if there was any way she could switch back to Open-Aire. Finally, they offered her a solution on how she could go back to Open-Aire by going out-of-network.

Now she’s back with Open-Aire and couldn’t be happier because once again she is free to travel without hassle or worry. Just this past week Alice was traveling again and headed to Ft. Lauderdale, FL to visit some old friends. “I love to travel and I love Open-Aire! You allow me to live,” says Alice. We look forward to finding out where she travels to next.

Thursday, September 26, 2013

Introducing LincareCPAP.com

Medicare’s Competitive Bidding has now been in effect for several months, and many people with Medicare have found themselves affected. You may be one of them.

If your Medicare benefits have been capped (after 13 months) and you live in any of the many markets that are now participating in Medicare's Competitive Bidding then there is a chance that your provider may not be able to continue servicing you. If they did not win a Medicare contract, they may no longer be your provider. Markets are in the Northeast, Midwest, South and West and include such greater metro areas as New York, Houston, Miami, Orlando, Las Vegas, Salt Lake City, St. Louis, New Orleans, Tucson, Atlanta and San Francisco.  You can check your suppliers at Medicare.gov to find out who your local providers are.

If you are one of the many Medicare patients affected and using your benefits for CPAP equipment, supplies and services, Open-Aire would like to help you. Please visit our newest site in the Lincare family, www.LincareCPAP.com.

Lincare offers Medicare covered CPAP machines, masks and supplies from the top brands, ResMed, Respironics, DeVibliss, Fisher & Paykel and more. Lincare is a contracted Medicare Provider for CPAP equipment, supplies and services for all markets excluding four locations, Baton Rouge; LA, Honolulu; HI, Poughkeepsie-Newburgh-Middletown; NY and Scranton-Wilkes-Barre; PA.

Thursday, June 20, 2013

A Much Better Quality of Life

Recently we spoke with Jan Frye Hill of North Carolina. Her father Wade was an Open-Aire customer for two years, and sadly passed away early this Spring. Wade was a very happy Open-Aire customer though, and Jan wanted to share a little bit of his story with us.

Wade, a Sunday school teacher of over 50 years, had become afflicted with several health problems due to congestive heart failure and lung cancer.  Traditional oxygen tanks were only adding to his difficulties. Fortunately he learned about portable oxygen concentrators and Open-Aire. Wade's portable oxygen concentrator made his life easier and the impact it made was instant. It was easy for him to put on his shoulder and go. With it he was able to go to outings with friends, do his shopping, see the Atlanta Braves play, and go back to teaching Sunday school.

Wade was even able to visit his daughter, Phyllis, who has a home at the beach. Previously it was very difficult for Wade to make that trip to see her. It was very inconvenient to have tanks and concentrators delivered to wherever he wanted to go on vacation. With his portable oxygen concentrator he needed to do nothing more but plug his concentrator into the car and go.  Jan sums it up best though. She says, “His portable oxygen concentrator gave him a much better quality of life and gave his family comfort knowing he could do everything he wanted.”

Monday, May 20, 2013

Every Step of the Way

In 2001 Richard Gasser was diagnosed with idiopathic pulmonary fibrosis, and shortly thereafter was prescribed oxygen. For his first 8 years using oxygen, he worked with two local oxygen providers and had poor experiences with both of them. Then about 4 years ago he saw an ad for the EverGo/EverFlo bundle and started doing research on Open-Aire.  He was a bit cautious at first, and had reservations working with a company in Florida instead of a local brick and mortar provider. However, since his local providers hadn’t given him the help he needed he decided to try out Open-Aire and he has been very pleased with the results, particularly with the customer service he’s received. Richard says, “I’ve had my supplies replaced a couple times and everything was great. Anytime I’ve needed them, they have been there.”

About a year ago Richard’s IPF started to worsen, and during the past winter it really took a toll on him. Once he stabilized he required more oxygen, and standing and walking became extremely difficult for him as well. While on the phone with Open-Aire’s customer service department to discuss his new oxygen requirements Richard learned about the Mobility section of Open-Aire.com.

He started doing some investigating into power wheelchairs, and took the information to his pulmonologist and physical therapist. They both agreed that a power wheelchair would be the right solution for him. Once again Richard was working with Open-Aire case managers, but this time it was with the Open-Aire Mobility Division team. The equipment may have been different, but the customer service experience was just as good as ever. Richard says it best in his own words though. “I would choose Open-Aire over any brick and mortar company. They have all bent over backwards helping me and my every need. I know what customer service is, and this is it!”