John W. of Illinois recently found himself in a difficult situation. John was preparing for a trip to Belgium, and as a nocturnal oxygen user he needed to make arrangements so that he would have an oxygen concentrator for his trip. At first his oxygen provider assured him they would be able to supply him with a portable oxygen concentrator. However, they soon called him back and informed him that they would not be able to provide him with the equipment he needed.
John wasn’t going to let them stop him from going to Belgium. He decided it was time for a new oxygen provider. John needed to find a company that could provide him with oxygen equipment that would meet all of his needs. After searching on the Internet, John found Open-Aire. His new Case Manager wasted no time in getting started, “Open-Aire worked with my doctor’s office to get all the paperwork filled out. Your company came through, when my old company could and would not,” says John.
Open-Aire got a portable oxygen concentrator shipped out so that he was able to sleep in comfort in Belgium. And it’s been great comfort having it at home too. It’s quieter than his old traditional concentrator and for a nocturnal user like John that makes sleeping a lot easier. Whether he’s at home or traveling, his portable oxygen concentrator is a great all-in-one solution!
Read stories from our customers who have had their lives changed by portable oxygen concentrators and power mobility equipment.
Friday, December 13, 2013
Tuesday, December 3, 2013
Welcome Back Alice
A couple years ago Alice S. of Middle Island, NY became an Open-Aire customer after seeing a commercial on TV. With her portable oxygen concentrator she was able to travel and become more active. However, shortly after receiving her portable oxygen concentrator her insurance provider changed their network of providers and partners. This meant she would no longer be able to get her portable oxygen concentrator through Open-Aire. Her insurance provider set up her with a different oxygen company, but Alice felt their customer service was poor and her new equipment was unreliable.
For the next year Alice didn’t travel. She did not trust her oxygen equipment and was too scared to go long distances with it. In the meantime she was calling up her insurance provider every couple weeks to complain and ask if there was any way she could switch back to Open-Aire. Finally, they offered her a solution on how she could go back to Open-Aire by going out-of-network.
Now she’s back with Open-Aire and couldn’t be happier because once again she is free to travel without hassle or worry. Just this past week Alice was traveling again and headed to Ft. Lauderdale, FL to visit some old friends. “I love to travel and I love Open-Aire! You allow me to live,” says Alice. We look forward to finding out where she travels to next.
For the next year Alice didn’t travel. She did not trust her oxygen equipment and was too scared to go long distances with it. In the meantime she was calling up her insurance provider every couple weeks to complain and ask if there was any way she could switch back to Open-Aire. Finally, they offered her a solution on how she could go back to Open-Aire by going out-of-network.
Now she’s back with Open-Aire and couldn’t be happier because once again she is free to travel without hassle or worry. Just this past week Alice was traveling again and headed to Ft. Lauderdale, FL to visit some old friends. “I love to travel and I love Open-Aire! You allow me to live,” says Alice. We look forward to finding out where she travels to next.
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